| Publication | Year of publication | Type of publication |
|---|---|---|
| PAVONE, G., L. MEYER-WAARDEN, A. MUNZEL, "De l’analyse à l’empathie et à la créativité : La révolution de l’IA dans la pratique et l’enseignement du marketing", Recherche et Applications en Marketing, 2025, vol. 40, no. 1, pp. 101-134 | 2025 | Journal article |
| PAVONE, G., K. DESVEAUD, "Gendered AI in fully autonomous vehicles: the role of social presence and competence in building trust", Journal of Consumer Marketing, 2025, vol. 42, no. 2, pp. 240-254 | 2025 | Journal article |
| PAVONE, G., K. DESVEAUD, "Strategic Implications of Chatbots in Marketing: Exploring Applications and Factors of Customer Acceptance" in The Impact of Digitalization on Current Marketing Strategies., Emerald Publishing Limited Ed., Emerald Group Publishing Limited, pp. 1-18, 2024 | 2024 | Book chapter |
| PAVONE, G., L. MEYER-WAARDEN, A. MUNZEL, "Rage Against the Machine: Experimental Insights into Customers’ Negative Emotional Responses, Attributions of Responsibility, and Coping Strategies in Artificial Intelligence–Based Service Failures", Journal of Interactive Marketing, 2023, vol. 58, no. 1, pp. 52-71. | 2023 | Journal article |
| MEYER-WAARDEN, L., G. PAVONE, T. POOCHAROENTOU, P. PRAYATSUP, M. RATINAUD, A. TISON, S. TORN?, "How Service Quality Influences Customer Acceptance and Usage of Chatbots?", Journal of Service Management Research, 2020, vol. 4, no. 1, pp. 35-51 | 2020 | Journal article |
Marketing
- IA et éthique de l'IA
- Ai-driven marketing
- Consumer behaviors and AI
- Artificial Intelligence
Innovation
Marketing
Consumer Behavior
| Insights | Others authors | Category | Expertise |
|---|---|---|---|
| None | Published in The Conversation |
Artificial Intelligence |